SHIPPING & RETURNS POLICY
Free shipping is applied to all purchases on behalf of the De Bethune team as a thank you for choosing our Certified Preowned platform.
*This excludes any importation taxes & fees requested by the buyer’s country policy. If taxes & fees should be applied at the importation, They should be carried by the buyer.
Once payment is received in full we endeavour to ship your new purchase as soon as possible (usually within 2-3 days.) Please note if payments are taken over the weekend, bank or national holidays, shipping will be delayed.
Based on your location we will choose the right shipping agent to ensure your watch reaches to swiftly and safely. Once it has been collected from us we will email you to confirm and share the tracking details.
If shipping is delayed for unforeseen reasons you will be notified immediately so we can agree the best possible outcome.
*Please note due to restrictions on exotic leather in certain countries, your new purchase might be sent on a different strap than pictured. This is to avoid delays at customs. We will send the correct strap separately.
We trust it won't happen, but in the unlikely event that you are not fully satisfied with your De Bethune PreOwned Watch, please contact us on +41 22 310 22 71 and we will be happy to go over our returns process with you.
Please note that we cannot refund returned items unless all elements on the returns checklist have been confirmed.
1. All tags and labels are in their original state and place and have not at any point been removed from the watch.
2. The watch has not been worn and is free of any marks or scratches that were not present at the time of shipping.
3. All instructions, warranty card, packaging etc. are in the same condition as at the time of shipping.
4. The watch is returned to us within 14 days (De Bethune does not cover the cost of shipping. The watch must be shipped via an official courier and be fully insured.)
IN CASE OF A FAULT
Please contact us on +41 22 310 22 71 as soon as you are aware of a fault with your watch.
RECEIVING A REFUND
After the watch has been returned to De Bethune for a full inspection and approved for a refund, please allow up to 14 days from the date of receipt for processing. Funds will be credited back using the original payment method.
Should you have any further queries regarding our returns policy, please do not hesitate to contact us via e-mail at email@example.com